‘Social Listening’: Unilever Seeks to Capitalise On Vaseline’s TikTok Moment.
Originally found more than 150 years ago within a Pennsylvania drilling site, the humble pot of Vaseline could hardly be considered an clear candidate for online content feeds.
However, its rise as a viral TikTok topic has positioned it at the vanguard of an marketing transformation, in which large companies are spending big on content creators and reducing expenditure on advertising goods in traditional media.
A Journey from Drilling to Digital
Originally produced in the 1870s by a chemist, Robert Cheeseborough, who noticed oil rig workers rubbing their skin with a derivative of drilling. Today, a spree of content from users have documented the product’s widespread use in “practical tricks”.
Promoted as a fix for dirty sneakers or extending perfume longevity, and also a remedy for noisy doorways. Its use has even extended to combat the nuisance of snack dust adhering to hands.
Leveraging the Buzz
Noticing its viral resurgence, marketers at Unilever enhanced the tricks by having their research teams evaluate the claims and providing creators with the outcome data.
Assertions that it diminished the burn from hot food on the lips were given the thumbs up. This was also the case for ideas it could prolong perfume and rejuvenate purses. Proposals that it might whiten teeth or make eyelashes longer were debunked.
The ‘Social Listening’ Strategy
Print ads and broadcast spots would once have formed the bulk of its promotional efforts. Yet this viral episode has persuaded leaders to ramp up funding for content creators.
This observation of social channels to guide corporate planning has been labeled “social listening”. The company's chief executive, freshly instated, has suggested it is aiming to spend 50% of its massive marketing spend on social media content.
Adapting to New Consumer Habits
The company's social media lead, who is leading the online push, said the company was just evolving with contemporary approaches of engaging audiences. She said interacting online “without killing the party” was essential.
“How can companies join discussions credibly? This has perpetually been our aim as brands, since the era of community gossip and sharing usage tips.
“There’s this moving away from a mass communication approach, where we would just transmit messages … Today, it's numerous dialogues, diverse communities. The shift of the algorithms means that these communities feel niche, but they’re not.
“Having your brand advocated by other people, talked about by other people, that fosters reliability and pertinence. Content makers are key. This word-of-mouth strategy is being amplified.”
A Fundamental Consumption Turn
This plan mirrors profound shifts taking place in media consumption, with younger consumers spending more time on apps like TikTok and Instagram than television, magazines or radio.
This change is evidenced by falling revenues for traditional media advertising. Within the United Kingdom, commercial funding for leading TV channels have declined by over six hundred million pounds in actual value since the end of the last decade.
The Rise of the Creator Economy
It also reflects a merging of functions as large companies almost become production houses themselves, collaborating with numerous influencers to enhance their items.
A commercial director at a major talent agency said: “Obviously there’s a flow of audiences away from some legacy media and they’re spending a lot more time on social platforms like Instagram, TikTok and YouTube than they are consuming linear broadcasts or printed matter.
“Numerous corporations inform us consumers have more faith in suggestions from the individuals they follow compared to commercial messages. That’s a consistent trend.”
He added firms may also cut expenditures by targeting content creators over big traditional media campaigns, which also allows them to tweak their content more easily to gauge performance.
This strategy is expanding. Advertising spending on the creator economy is rising at quadruple the rate than total media spending. Stateside, it has increased by over 100% since 2021 and is forecast to attain tens of billions in 2025.
The Enduring Power of Broadcast
Regardless of the massive shift, executives said they believed broadcast ads retained significant importance to play, as TV channels continued to possess the influence to shape the national conversation.
The executive noted: “One of the highest return-on-investment media opportunities is still the Super Bowl. It’s not about those broadcasters saying: ‘Oh, we’re not relevant any more.’ It’s about who’s capturing attention … There is undoubtedly a future for traditional media.”